TABLE OF CONTENTS

1. Registration.......................................................................................................................            2

    1.1 Account Activation..................................................................................................            2

    1.2 Data Protection and Privacy...............................................................................             3

2. Ordering Process. ...........................................................................................................            3

    2.1 Minimum Order Requirements...........................................................................        3

    2.2 Order Confirmation and Changes......................................................................         4

    2.3 Order Cancellation...................................................................................................            4

3. Payment Terms................................................................................................................         5

    3.1 Payment Method......................................................................................................            5

    3.2 Bank Details................................................................................................................         5

4. Delivery Terms & Fees..................................................................................................         6

    4.1 Parcel Shipment........................................................................................................         6

    4.2 Pallet Shipment (Ex-Works) ...............................................................................         6

    4.3 Safety Protocol...........................................................................................................         7

    4.4 Return Policy. ............................................................................................................           7

5. Complaints.........................................................................................................................         8

    5.1 Damaged Goods........................................................................................................         8

    5.2 Missing Goods...........................................................................................................         9

1. Registration

Get Access to Our Offers and Stock Updates
REGISTER → ACCOUNT ACTIVATION → RECEIVE OUR SPECIAL DEALS BY EMAIL → SHOP IN OUR E-STORE

Our stock updates reflect real-time product availability and the latest listed prices. All prices are shown without VAT.
Businesses with a registered VAT number are not charged additional VAT by GEMER GRUPP OÜ.
Private customers or companies without a registered VAT number are subject to a 24% VAT charge (applicable in Estonia).
After registration, you can access our online shop and conveniently place orders directly on the website.

After you submit your registration form, our team will review and approve it manually. You’ll receive a confirmation email once your account has been activated—normally within 1–3 business days from submission.
If your company requires several separate accounts, they may share the same company name, but each must be registered with a unique email address.

We treat all personal and business data with strict confidentiality. Your contact details will be used solely for collaboration purposes related to our business relationship.
If you later wish to unsubscribe from our mailing list or request removal from our client database, simply contact us, and we will promptly comply.
GEMER GRUPP OÜ cooperates exclusively with reliable business partners. Please note that submitting the registration form does not automatically grant access to wholesale pricing or subscription-based products.

2. Ordering Process

All orders placed through the wholesale portal www.gemerwholesale.com are binding. The placed order constitutes a purchase contract.
The client receives an email when the order is received and when the goods are being sent.
The place of delivery is the address specified by the purchaser as the "delivery address".
Complaints concerning visible defects and/or missing products from the order should be addressed immediately after receiving the goods.
By placing an order, the buyer confirms that he/she has carefully read, understood, and accepts all the terms and conditions stipulated on this website.

Minimum Wholesale Order: 500 EUR
Trial Order: 300 EUR (for 1st time clients)
Trial orders are an opportunity for the client to test the delivery service and verify the authenticity of the products.

Ordering Options:
- Website E-shop: Orders can be placed directly through our e-shop. Goods added to the shopping cart are not automatically reserved. The order must be completed and submitted to reserve the products.
- Via E-mail: Orders can also be made using our emailed XLS offers and returned completed. Order confirmations will be sent once the order is accepted and reserved.

Order Confirmation:
The order confirmation is sent via email once the goods are reserved. Clients must confirm whether the order is final or if additions are planned within 3 days. Once invoiced, payment must be made within 5 days. Orders will not be reserved beyond this period if payment is not received.

Cancellation:
Orders can be cancelled by telephone or via email before the order is packed. The penalty fee for unpacking is 10 EUR per box.

3. Payment Terms

Payment in advance is the standard payment term for all clients.
A TT copy of the executed payment is advisable to ensure no payments are missed and to expedite orders.

Payments must be executed ONLY based on the received Proforma Invoice, not the Order Confirmation, as the latter does not include delivery fees or modifications.

Bank details:
Recipient: Gemer Grupp OÜ
Bank: Swedbank AS
IBAN: EE582200221058433262
SWIFT/BIC: HABAEE2X

Please verify before payment that the bank details match those stated in the Invoice. This protects both parties against fraudulent emails or software manipulation.
In case of any suspicious activity, contact us immediately at +372 5331 7714.

4. Delivery Terms & Fees

We provide 2 types of shipment services: parcel and pallet shipment.
Delivery is an additional paid service and not included in product prices. Fees are calculated individually after packing.

Parcel Shipment:
- Posti and/or DPD for Finland, Estonia, Latvia, Lithuania
- DHL and/or GLS for other EU countries

Pallet Shipment (Ex-Works):
- Recommended for orders larger than 4 boxes or 2 pallet rows (1m height)
- Personal collection available at Kadaka tee 3/3, Tallinn, 8.30 AM – 4.30 PM

Freight covers full insurance, protective materials, and packing. Orders are shipped the same day payment is received.
Delivery time ranges from 2–10 days depending on location and forwarder.

Safety Protocol:
Upon receiving goods, inspect immediately. For visible damage, file a damage report with the courier and take photos of the box, inside packaging, damaged items, and shipping label.
Claims must be submitted within 3 days of receipt, otherwise compensation cannot be processed.

Return Policy:
Wholesale division will not accept returns except for damaged or spoiled goods with valid proof. In special cases, a retour label may be provided.

5. Complaints

All complaints are handled in accordance with Estonian law.

Damaged Goods:
1. Using our delivery service: Report damage immediately to the courier while receiving the package. Then inform us within 3 days of receipt with photos and invoice details. Claims not reported within 7 days will not be processed.
2. Own pick-up (Ex-Works): No complaints for damaged goods will be accepted after collection. Goods are photographed and transferred in perfect condition.

Missing Goods:
Report missing items immediately. If verified as our mistake, we will either ship replacements with your next order or issue a credit note.
Photo proof is required for all complaints.